SALAU, Muyiwa Qudus
Dynamic Operations & Logistics Leader
Lagos, NG.About
Dynamic and results-driven Operations Leader with over 10 years of experience in e-commerce logistics, specializing in optimizing nationwide pickup station networks and enhancing last-mile delivery. Proven expertise in strategic planning, cross-functional leadership, and performance-driven process improvements consistently reducing costs and elevating customer satisfaction. Adept at leveraging data and technology to drive significant operational efficiencies and improve service quality.
Work
JUMIA Nigeria
|Countrywide Pickup Station Operations Manager
Lagos, Lagos, Nigeria
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Summary
Directed nationwide pickup station operations across Nigeria, optimizing service quality and efficiency through strategic oversight of regional managers and process standardization.
Highlights
Directed nationwide pickup station operations, overseeing 8 Regional Managers to ensure consistent service delivery and operational excellence across the network.
Created and standardized comprehensive Standard Operating Procedures (SOPs), significantly boosting service quality and operational efficiency across all pickup stations.
Analyzed key performance indicators (KPIs) to identify critical improvement areas, driving continuous operational enhancements and increasing customer satisfaction.
Partnered cross-functionally with Logistics, Customer Service, and IT departments to optimize end-to-end processes, improving overall supply chain efficiency.
JUMIA Nigeria
|Client Relationship/Regional Manager
Southwest Nigeria, Southwest Nigeria, Nigeria
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Summary
Managed regional logistics operations and key client relationships, driving efficiency and aligning services with business objectives in Southwest Nigeria.
Highlights
Oversaw comprehensive logistics operations, including transportation, warehousing, inventory management, and fulfillment, ensuring seamless regional supply chain flow.
Maintained strong relationships with key clients, effectively aligning logistics services with their evolving business needs to enhance satisfaction and retention.
Drove significant operational efficiency improvements by meticulously tracking KPIs and integrating new technologies, optimizing resource utilization and reducing overhead.
Implemented data-driven strategies for regional logistics, enhancing service delivery and contributing to improved operational performance.
JUMIA Nigeria
|Branch Manager, Last-Mile Delivery
Ikorodu, Ikorodu, Nigeria
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Summary
Managed last-mile delivery operations for a key branch, streamlining processes and enhancing delivery accuracy and efficiency.
Highlights
Streamlined last-mile delivery operations through optimized route planning and comprehensive fleet oversight, significantly improving delivery times and cost-efficiency.
Boosted delivery accuracy by leveraging GPS and advanced tracking tools, resulting in enhanced customer satisfaction and reduced delivery errors.
Managed daily branch operations, ensuring efficient package sorting, dispatch, and delivery while adhering to strict service level agreements.
Implemented continuous process improvements, contributing to a more reliable and effective last-mile delivery network for the branch.
JUMIA Nigeria
|Team Lead & Hub Personnel
Lagos, Lagos, Nigeria
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Summary
Led hub operations and personnel, implementing policies and optimizing inventory and route planning to enhance operational flow.
Highlights
Led critical hub operations, overseeing daily activities to ensure efficient package flow and operational continuity.
Implemented new policies and procedures for hub management, improving operational compliance and overall effectiveness.
Managed route planning and optimization for delivery personnel, enhancing delivery efficiency and reducing transit times.
Conducted thorough inventory reconciliation, minimizing discrepancies and ensuring accurate stock management within the hub.
Education
University of Ilorin
B.Sc.
Computer Science
Immaculate Heart Comprehensive High School
High School Certificate
Certificates
Operations Management: Supply Chain Management
Issued By
Udemy
Google Sheets – The Complete Course
Issued By
Udemy
Project Management with Monday.com
Issued By
Udemy
Skills
Operations & Logistics
Last-mile delivery, Fleet & Route Optimization, Inventory & Fulfillment, Supply Chain Management, Logistics Operations, E-commerce Logistics.
Leadership & Management
Team Building, SOP Development, Budget Oversight, Cross-functional Leadership, Performance Management, Strategic Planning.
Data & Process
KPI Analysis, Process Optimization, Risk Mitigation, Data-Driven Decision Making, Continuous Improvement.
Client Engagement
Stakeholder Management, Communication, Vendor Relations, Client Relationship Management, Customer Satisfaction.
Tech Tools
Google Suite, Microsoft Office, GPS, Route Optimization Software, Monday.com.